Frequently Asked Questions

Yes if you meets the conditions of carriage of Vietjet.

To purchase Power Pass, please do the following steps:

• Step 1: Access powerpass.vietjetair.com
• Step 2: Select “Buy Power Pass”
• Step 3: Pay with credit cards (e.g.: Visa, Mastercard, JCB…) or other payment methods as displayed

For detailed usage instruction, pleaseread here.

You can purchase and take unlimited domestic flights of Vietjet within the permitted period of your purchased Power Pass without having to pay any extra base fare (except for tax, surcharges and other extra services).

For Power Pass Sky 12: You are eligible for a complimentary 15kg check-in baggage and 7kg carry-on baggage, only need to book flight tickets 3 hours before departing time and free itinerary change.

For Power Pass SkyBoss: You are eligible for a complimentary 30kg check-in baggage and 10kg carry-on baggage and enjoy all privileged benefits of SkyBoss class ticket.

Usage period of Power Pass and flights booking:

• Power Pass – Sky12 (19,999,000 VND, VAT not included): Book and fly before October 31st, 2022.
• Power Pass – SkyBoss (74,999,000 VND, VAT not included): Book and fly before October 31st, 2022.

You will need to pay the following extra charges:

• Tax and surcharges on Vietjet’s website
• For Power Pass Sky12: Extra services such as seat selection, hot meals, extra baggages, insurance… (depended on customers’demands)
• 01 accompanied infant (under 2)

When you want to book your flights, please sign-in at powerpass.vietjetair.com with your account details, select your flight and schedule, then enter your Power Pass number during payment step to get 100% base fare reduction and other benefits. You need to book and finish your payment at least 3 hours before departure.

You can change your booked flight up to 3 hours before departure time, and the new departure time has to be after at least 3 hours of the old one. Fee for date and flight change is totally free.

Changes have to be made online via powerpass.vietjetair.com. Changes can also be made via Vietjet hotline or Vietjet ticket counter at airports. Ticket’s name cannot be changed in all situations.

Every Power Pass account can only be used for its beneficiary, except for the accompanied 2 year-old infant. Besides, in any cases, Power Pass accounts cannot be refunded or transferred.

At the moment, only international credit cards (e.g.: Visa, Mastercard, JCB…) are eligible to make the payment for Power Pass

Power Pass can be assigned to any person when purchasing. Thus, you can purchase it as a gift for your friends and family.

Power Pass account is only eligible for 01 assigned beneficiary. Thus, if you want to have several Power Pass, you’ll need to create several accounts.

Currently, Customers only can use Power Pass to make payment for corresponding class ticket of that Power Pass.

To be more specific, use Power Pass Sky 12 for Eco class ticket and use Power Pass SkyBoss for Skyboss class ticket.

You can use your personal or corporate credit/debit cards to pay for your desired quantity of Power Pass.

Please see detailed Term & Conditions here to enjoy the most fun and comfortable flights.

- For Power Pass’s invoices:

Customers send invoice’s information including: Power Pass ID, payment amount, name of the corporate/ customer, tax number, address to the email einvoice@vietjetair.com

- For invoices of tickets’ taxes & fees:

Customers directly access the link einvoice-b2c.vietjetair.com to issue invoices or contact the email einvoice@vietjetair.com in case Vietjet’s system cannot be accessed.